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Team available to answer from Monday to Sunday, 9 AM to 6 PM.
Are the products guaranteed?
In the event of an abnormal defect, our after-sales service will help you find the most suitable solution: replacement or refund depending on the situation.
Can I modify or cancel my order?
Yes, you will find advice in some product sheets, on our blog, and through our virtual chat assistant Léa who can help you furnish your home.
Are payments secure?
Absolutely. Transactions are protected by a 100% secure SSL encryption system.
You can pay by credit card, Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay, and Shop Pay...
Can I pay in installments?
Yes, we offer installment payment options to give you more flexibility:
These solutions allow you to spread the cost of your order over several payments, making your financial management easier while still benefiting from your purchases immediately.
What are the available payment methods?
We offer several credit card payment methods that you can choose when confirming your order.
We accept payments by VISA, Mastercard, American Express, Cartes Bancaires, Maestro, Apple Pay, Google Pay, Klarna and PayPal...
Returns, exchanges, and refunds
Can I return a product?
Yes, you benefit from free returns within 30 days.
Simply contact our customer service, who will respond in less than 24 hours.
How long does it take to get a refund?
Once the return has been received and checked, refunds are generally processed within 5 to 10 business days to the payment method used for the purchase.
Can I modify or cancel my order?
Yes, you'll find advice in some product sheets, on our blog, and via our virtual chat assistant Léa who can help you furnish your home.
Is delivery really free?
Yes, tracked shipping is free for purchases over €49.
What are the delivery times?
For most of our products, delivery in France, Belgium, Switzerland and Luxembourg is estimated to be between 5 and 10 working days.
The exact delivery time is always indicated on the product page before purchase.
How do I track my order?
You can track your order at any time via the Order Tracking page of the website or using the tracking link received by email after shipment.
What should I do if my parcel is damaged or lost?
Contact us immediately, our responsive after-sales service will assist you and provide a free replacement or refund.
