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Our team is available 7 days a week, from 9 AM to 6 PM. Léa, our virtual assistant, is available anytime.
How do I return a product?
You have 30 days after delivery to change your mind, and returns are free. Submit your request through our return request form or email us at contact@aeraly.com; our team will reply within 24 hours.
How long does a refund take?
Once your return has been received and inspected, the refund is generally issued within 5 to 10 business days to the payment method used for the purchase.
Is shipping free?
Yes. Tracked shipping is free on orders of €280 or more. Below that, shipping is €5.90.
What are the delivery times?
We ship throughout Europe and the Nordic countries, as well as to the United States, Canada, Australia, and Gulf countries. The exact lead time for each product is shown on its product page before purchase. For most of the collection, allow 5 to 10 business days in France, Belgium, Switzerland, and Luxembourg. A tracking link is emailed to you as soon as your order ships.
What should I do if my package is damaged or lost?
Contact us as soon as you receive it, with a photo if possible. We will replace or refund the product at no cost to you.
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard, American Express, Cartes Bancaires), Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna, as well as Bancontact, iDEAL | Wero, and MobilePay depending on your country. Every payment is encrypted and secure.
Can I pay in installments?
Yes, in 3 or 4 interest-free installments with Klarna or PayPal, subject to approval.
Can I modify or cancel my order?
Yes, as long as the order has not shipped. Email us as soon as possible at contact@aeraly.com with your order number, and we will modify or cancel it.
How do I choose the right model?
Each product page details the dimensions, wattage, finishes, and installation method. For personalized guidance, Léa, our virtual assistant, can answer immediately, and our team replies within 24 hours.
Are the products covered by a warranty?
Yes. Our products are covered by a 2-year warranty. If there is a defect, our customer care team will help determine the most appropriate solution: repair, replacement, or refund depending on the situation.
